Refund & Cancellation Policy – Diamond Crew Solutions

Last Updated: 30/08/2025

At Diamond Crew Solutions (“we,” “our,” or “us”), we value fairness, clarity, and professionalism in all of our services. This Refund & Cancellation Policy explains the conditions under which refunds may be granted for our yacht crew recruitment services, membership programs, and placement packages. By using our website or purchasing our services, you agree to the terms outlined in this policy.

Membership Fees

Our membership program provides immediate access to industry insights, resources, and direct communication with our recruitment team.

• Membership fees are non-refundable once access has been granted.

• Memberships may be cancelled at any time, but cancellation will only stop future renewals (where applicable).

• No partial refunds will be issued for unused months or services.

Recruitment Packages

We offer different levels of recruitment support, including Starter, Professional, and Elite packages. Refunds and cancellations for these services are subject to the following conditions:

• Starter Package (Daywork/Basic Placements)

  • Payments are non-refundable once candidate searches begin.

• Professional & Elite Packages (Seasonal or Permanent Placements)

  • If Diamond Crew Solutions is unable to provide suitable candidates within the agreed timeframe, the client may request a credit or partial refund.

  • These packages include a placement guarantee: if a hired crew member leaves or is terminated within 30 days, we will provide a replacement at no additional cost.

  • Refunds are not applicable if a client changes requirements, withdraws the role, or declines all suitable candidates presented.

Cancellations by Clients

• Clients may cancel a recruitment request at any time, but fees already paid are non-refundable once work has started.

• If a client cancels after candidates have been shortlisted or introduced, the service is considered delivered, and no refund will be issued.

Cancellations by Diamond Crew Solutions

• In rare circumstances, Diamond Crew Solutions may cancel a service due to unforeseen events or compliance issues.

• In such cases, clients will be offered a full refund or credit towards future services.

Refund Processing

• Approved refunds will be processed within 14 business days of confirmation.

• Refunds will be issued using the same payment method originally used, unless otherwise agreed.

Non-Refundable Items

The following are non-refundable:

• Membership fees once access has been granted.

• Completed recruitment searches.

• Administrative or processing fees associated with payments.

• Third-party services, such as visa support, training courses, or accommodation.

Dispute Resolution

If you believe a refund has been wrongly withheld, please contact our team at info@diamondcrewsolutions.co.za. We will review disputes fairly and in line with this policy. If necessary, disputes may be escalated under French or South African law.

Compliance & Industry Standards

This Refund & Cancellation Policy is designed to align with:

• GDPR – ensuring transparency and fairness in billing practices.

• POPIA – protecting South African clients and crew.

• MLC 2006 – upholding fair and transparent recruitment standards in the maritime industry.

Updates to This Policy

Diamond Crew Solutions may update this Refund & Cancellation Policy to reflect changes in services, pricing, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

For questions regarding refunds or cancellations, please contact us:

📩 Email: info@diamondcrewsolutions.co.za
📍 Address: 11 Avenue Saramartel, Antibes, France